Job Description
Brief Job Description:
Vertiv is committed to advancing the sustainability of its global operations and working with customers to provide sustainable solutions to meet the growing demand of the digital world. As developers of critical digital infrastructure, we will meet today's accelerating demand for data through focus, innovation, and responsible business practices that contribute to a more sustainable future for our industry, our people, and our world.
As an important part of meeting this growing demand, an Inside Sales role will assume responsibility for managing and growing their assigned accounts. Representative works directly with customers to provide service proposals, follow up on prospect inquiries, and upselling. This role is responsible for the promotion and sales of Vertiv's current service offerings to customers through building relationships and generating new business. The Inside Sales position for services offers a generous commission structure as well as much exposure to the business, providing the potential for many outlets of career growth at Vertiv.
Responsibilities:
* Meet established revenue target within assigned accounts through follow-up.
* Creates and tracks Customer Relationship Management (CRM) opportunities & quotes.
* Responsible for updating opportunities and customer information in the CRM tool including win/loss/cancellations.
* Secure customer orders and enter orders correctly for invoicing.
* Provides Inbound & Outbound customer communications (calls and e-mails) and escalates to others for technical support as needed.
* Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
* Establish working knowledge of related product lines, both new and existing, by completing company training and on the job experience.
* Willingness to pivot to other duties as assigned.
Minimum Qualifications:
* BA/BS degree or equivalent (preferably Business Admin, Marketing, Communications, or Public Relations)
* 1+ years work experience
* Strong phone presence and experience dialing dozens of calls per day
* Proficient with corporate productivity and web presentation tools
* Excellent verbal and written communications skills
* Strong listening and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Physical & Environmental Demands:
* None
Time Travel Required:
* None
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
* High-Performance Culture
* Customer Focus
* Operational Excellence
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
* Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that e
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