Job Title: Durable Medical Equipment Specialist

Reports To: Owners

Direct Reports: None

FLSA Status: Non-Exempt

Job Summary 

The Durable Medical Equipment (DME) Specialist is responsible for providing knowledgeable, courteous, and professional service to customers and referral sources. This position assists customers in selecting appropriate medical equipment, processes sales and rental orders, provides equipment education and training, and supports the day-to-day operations of the business.

The DME Specialist is also responsible for maintaining equipment inventory, cleaning and preparing rental equipment, stocking products, scheduling appointments, and providing general office and administrative support. This position may also assist with equipment repairs and deliveries as needed.

Essential Job Responsibilities

• Assist customers in selecting appropriate durable medical equipment based on their needs and the equipment prescribed or recommended.
• Explain equipment features, benefits, proper use, care, and safety procedures to customers and caregivers.
• Provide customers with appropriate instruction and training on the safe and proper use of medical equipment.
• Greet customers promptly and professionally and provide a positive retail experience.
• Accurately process and enter customer, sales, rental, and equipment orders.
• Receive and process telephone requests from patients, caregivers, referral sources, and other customers.
• Coordinate equipment orders and communicate with customers and referral sources regarding order status and availability.
• Schedule customer appointments and provide appropriate follow-up.
• Process equipment rentals, including preparing, cleaning, inspecting, and returning rental equipment to inventory.
• Maintain accurate inventory records and ensure equipment and supplies are properly stocked and organized.
• Assist with routine equipment troubleshooting and, when applicable, repairs or maintenance.
• Assist with equipment deliveries, setup, pickup, and retrieval as needed.
• Maintain a clean, organized, and professional showroom, office, and equipment storage areas.
• Perform general office and administrative duties as assigned.
• Maintain customer confidentiality and follow applicable company policies and procedures.
• Perform other duties as assigned.

Required Experience

• High school diploma or equivalent required.
• 2–4 years of experience working in a durable medical equipment, medical supply, healthcare, retail, or related environment preferred.
• Experience with customer service, retail sales, equipment rentals, or healthcare-related services is beneficial.

Core Competencies

Customer Service & Communication

• Strong interpersonal and customer service skills.
• Professional and courteous communication skills.
• Strong verbal and written communication skills.
• Ability to explain equipment and instructions clearly to customers and caregivers.
• Ability to establish and maintain positive relationships with customers, referral sources, and coworkers.

Professional & Workplace Skills

• Ability to work effectively as part of a team.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to understand and follow written and verbal instructions.
• Ability to adapt to changing priorities and business needs.
• Strong problem-solving and situational analysis skills.
• Ability to maintain professionalism in a fast-paced customer-service environment.
• Dependable, punctual, and accountable.

Technical Skills

• Basic computer skills, including the ability to enter and retrieve information accurately.
• Ability to learn and use company-specific software, point-of-sale systems, inventory systems, and other technology.
• Ability to learn the proper operation, care, and maintenance of DME products and equipment.

Physical Requirements

This position requires frequent standing, walking, bending, squatting, twisting, reaching, and other physical movements associated with handling and moving medical equipment.

The employee must be able to lift and/or move equipment weighing up to 50 pounds, with or without reasonable accommodation. These physical activities may be required approximately 50–75% of the workday, depending on business needs.

The position also requires the ability to operate a computer, telephone, and other office equipment and to sit, stand, and perform administrative tasks for approximately 25–50% of the workday.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

To apply to this position: email your resume to sales@kbmobility.com