LAUNDRY ADDENDANT TEAM MEMBER 

Job Title: Laundry Attendant 

Hotel/Department: Housekeeping 

Reports To: Senior Housekeeper and/or General Manager 

FLSA Status: Non-exempt 

Job Description Summary: 

The primary purpose of the position is to maintain excellent housekeeping standards, to ensure guest

satisfaction. The Laundry Attendant is expected to provide prompt, courteous, friendly and professional

service to all hotel guests at all times. They are responsible for maintaining superior quality service for

guests. Performing their jobs on a daily basis, they are required to be detailed in every aspect of their work

while maintaining an efficient pace. The Laundry Attendant will adhere to all rules and guidelines as set to

all department employees. 

Guest Service: 

1. Basic knowledge of hotel. 
2. Always polite and courteous when approached by guests 
3. Always knocks and calls out before entering guest room 
4. Helps maintain clean working environment at all times 
5. Refer guest complaints to management 
6. Be alert to guest needs. Example, extra towels 
7. Always work in a quiet, orderly fashion 

Attitude: 

1. Proper dress code at all times 
2. Well groomed at all times 
3. Always punctual for scheduled shifts 
4. Good attendance record 
5. Follows established Company Policies and Procedures 
6. Full knowledge of Fire Procedures 
7. Reports any deficiencies to management 
8. Maintains good positive working attitude when performing duties 
9. Helps maintain company standards at all times 
10. Attend all staff meetings 
11. Responds to all on-call situations. 
12. Always conscientious of Health and Safety when performing duties 

Team Work: 

1. Helps co-workers when need arises 
2. Performs extra duties from time to time when need arises 
3. Full co-operation with management 
4. Good team-work and co-operation with all staff members  
5. Never argues with co-workers in public areas
6. Completion of 

Duties: 

1. Clean public laundry area (If Applicable) 
2. Clean lint from dryers 
3. Count and record table linens and sheets for pick-up 
4. Washing and folding towels, bathmats, pillow cases, face cloths, bed pads and bedspreads and
5. napkins 
6. Taking extra towels, iron and ironing boards and blow dryers to guest rooms as requested 
7. Cleaning laundry room and equipment at end of shift 
8. Help with stocking of linen shelves 
9. Help clean guest rooms when need arises 
10. Advise housekeeper when laundry chemicals are getting low 
11. Any guest items found are to be turned into Lost and Found immediately 
12. Answer telephone in proper manner in laundry room when it rings  

To apply to this position, email your resume with the subject "Laundry Attendant Team Member" to Terri.Lay@saphotels.com or call 740-392-1900