An industrial industry leader is seeking a motivated and customer-focused Customer Service Representative for our client in the Swanton, OH area.

Key Responsibilities

• Provide responsive, professional, and solution-oriented support to customers.
• Prepare and process customer quotes, orders, and order modifications accurately and efficiently.
• Manage a high volume of incoming customer emails and phone calls.
• Respond to customer questions and resolve issues in a timely and professional manner.
• Communicate product and service information to help customers make informed purchasing decisions.
• Identify opportunities to recommend additional products or services based on customer needs.
• Maintain accurate customer and order information within internal systems.
• Stay current on product offerings, services, and updates.
• Coordinate with Sales and other internal departments to ensure customer needs are addressed.
• Follow customer requests and issues through to completion.
• Identify recurring customer concerns or feedback and communicate trends to the appropriate internal teams.
• Contribute to a positive, collaborative, and customer-focused team environment.

Qualifications

• Previous experience in customer service, inside sales, sales support, order management, quoting, or a related role preferred.
• Experience working in a manufacturing, industrial, technical, or B2B environment is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, customer requests, emails, and phone calls in a fast-paced environment.
• Strong problem-solving skills with a customer-first mindset.
• Dependable with a strong sense of ownership and follow-through.
• Comfortable learning and working within multiple computer systems.
• Proficiency with Microsoft Office, email, CRM systems, and other business software.
• Ability to work effectively both independently and as part of a collaborative team.