Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Telephonic Registered Nurse - Inbound Calls
Location: Remote, Eastern Time Zone (Michigan Licensed)
Organization Type: Healthcare / Care Management Organization
Position Type: Part-Time, Ongoing Contract
This role supports patients following hospital or emergency department discharge through focused, single-encounter telephonic assessments. The RN will handle inbound patient calls, complete medication reconciliation and post-discharge assessments, address immediate clinical questions, and document information needed to close quality care gaps.
Requirements
* Active Registered Nurse (RN) license in Michigan
* 3-5 years of nursing experience, with bedside or direct clinical experience highly preferred.
* Prior inbound call center experience with strong patient-facing telephone and customer service skills.
* Strong technical skills and ability to multitask in a fast-paced environment; Epic or Cerner EMR experience preferred.
Job Duties
* Receive inbound warm transfers from patients following hospital or emergency department discharge and provide appropriate RN support.
* Conduct telephonic medication reconciliation (MRP) and 7-day post-ED follow-up assessments (FMC) to support HEDIS care gap requirements.
* Review post-discharge medication orders, clarify dosing schedules, address potential medication interactions, and confirm patient understanding.
* Assess patient symptoms and provide appropriate clinical clarification during the call.
* Accurately document assessments and required quality data within the patient's medical record.
* Resolve immediate post-discharge clinical questions within a high-volume, technology-driven call queue.
* Provide focused, episode-based nursing support without responsibility for ongoing care plans or outpatient referral management.
Additional Information
* Schedule: Part-time, 24 guaranteed hours per week, with potential for up to 8 additional hours.
* Primary Hours: Monday-Wednesday, 10:00 AM-6:00 PM ET, with potential to transition to 11:00 AM-7:00 PM ET.
* Additional Coverage: Flexibility to provide Thursday/Friday coverage as needed.
* Location: Remote; candidates must be located within the Eastern Time Zone.
* Equipment: Candidates must have their own computer system capable of accessing required platforms through VPN.
* Contract: Ongoing.
* Pay: Up to $38/hour.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc /
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparallel
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