Job Description
Front of House Snack Bar, Rental, Pro Shop, Skate Guard
+ Job Summary
Responsible for Front of House including working in snack bar, rental or pro shop as assigned, and general custodial duties
Reports to the Manager in Charge (MIC), or Lead Operations Manager, Assistant General Manager or General Manger as task dictates
+ Essential Job Functions
Being stationed in assigned area for customer service and not on personal phone or have personal items out for
patrons to see
Snack Bar duties include but are not limited to reheating food by direction, re-stocking, cleaning, and alerting MIC of area needs, completing checklist at end of shift
Rental duties include but are not limited to handing out/taking back rental skates, sanitizing returned skates and
helmets, putting skates away, sweeping under shelves, restocking towels and supplies
Pro shop duties include but are not limited to answering phones, assisting patrons, answering informational questions, checking in drop in guests, selling admittance tickets and skate aids
Skate Guard duties include but are not limited to patrol the ice, monitor ice for safety concerns, enforce ice rules with patrons, provide first aid
Back-up for all other Front of House positions as needed
Other duties as requested or assigned by General Manager, Assistant General Manager, or Lead Operations Manager
Cleaning, sweeping, mopping, running floor scrubber, sanitizing surfaces, cleaning restrooms are functions of all Front of House positions
Ability to handle and count money
+ Education and Experience
Must be 16 years old
Good communication and customer service skills
Have attention to detail and critical thing thinking skills
Able to follow direction
+ Compensation and Benefi ts
Position is part-time, 10-15 hours a week
No benefi ts are available for this position
+
Working Conditions
Hours of work
Part-time, 10-15 hours a week fl exible and variable. Evening and weekend hours.
Overtime expectations
As needed
Work environment
Ice arena, ice plant areas. Temperatures are in 30s and 40s most times. Slippery/icy/wet conditions
Travel requirements
None
On-call responsibilities
As needed
Special conditions or requirements
Able to lift up to 50lbs, standing, lifting, and ability to work early mornings, evenings and/or weekends
+ Workplace Policies and Agreements
Newark Sport and Event Commission DBA Lou & Gib Reese Ice Arena reserves the right to change this job description as conditions change
New hire paperwork, including a confi dentiality agreement, telephone policy, and technology policy shall be reviewed, completed, and submitted upon off er of employment
Any applicable training or orientation that will be provided to ensure compliance with these policies or agreements
+ Acknowledgement
I have read and understand the above position description and accept the position, the agreed upon compensation and conditions as indicated. I agree to fulfi ll all requirements necessary for the performance of all job segments as described. By example, in performance, through behavior, and in interaction with other employees and guests, I will further the goals and objectives of Newark Sport and Event Commission and make a positive contribution to the success potential of Lou & Gib Reese Ice Arena.