About this role

The Operations Supervisor coordinates workflow, supports technicians and operations personnel, monitors productivity and quality, and serves as a key connection between operations, sales, customers, and leadership.

What You'll Do:

• Supervise, coach, and develop a small team of operations employees.
• Establish daily priorities and ensure work is appropriately assigned and completed.
• Monitor employee performance, productivity, attendance, quality, and adherence to company expectations.
• Provide hands-on support and guidance when operational challenges arise.
• Monitor incoming work, backlog, work orders, scheduling, and job progress.
• Identify bottlenecks and take corrective action to maintain workflow and turnaround times.
• Ensure work orders and operational transactions are accurate, timely, and properly documented.
• Coordinate with sales, service, purchasing, warehouse, and other departments to resolve issues impacting customer delivery.
• Assist with prioritizing emergency and time-sensitive customer requirements.
• Utilize ISM/CSD processes and systems to manage service activity, customer requirements, work orders, and operational workflow.
• Monitor open orders, service requests, quotes, jobs, and customer commitments.
• Ensure customer information, job status, notes, and required documentation are maintained accurately.
• Follow up on aging work orders and identify jobs requiring escalation.
• Partner with sales and customer service to provide accurate updates on job status and anticipated completion.
• Help ensure billing, invoicing, job costing, and order closeout processes are completed accurately and timely.
• Other duties assigned.

What You'll Need:

• 3+ years of experience in an industrial, mechanical, rotating equipment, service, manufacturing, distribution, or related environment.
• Previous supervisory or lead experience managing a small team.
• Experience with ISM, CSD, or similar industrial/service management processes and systems.
• Strong understanding of work orders, service operations, scheduling, customer requirements, and job workflow.
• Strong organizational and problem-solving skills.
• Ability to prioritize multiple jobs and competing customer requirements.
• Strong communication and interpersonal skills.
• Ability to work effectively with technicians, sales, customers, vendors, and leadership.
• Experience with pumps, motors, rotating equipment, mechanical repair, industrial service, or electrical equipment.
• Experience in an industrial distribution or service organization.

OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.