Mission: To provide the highest standard of customer service and reliable equipment for rental and sales, through our friendly and knowledgeable staff.

Summary: The Parts Counter Attendant is responsible for answering the phones, providing exceptional service to clients by looking up parts, locating and pulling parts, and providing clients with accurate information. In communicating with the clients, you are also required to utilize the tools provided including, but not limited to computer, telephone, email, text message, in person, etc.

Responsibilities:

•Deliver exceptional service, ensuring efficient and high-quality client service.

•Proficiently operate computer, communication systems, and all other software systems.

•Look up parts for clients and/or the service department, locate and pull parts.

•Create purchase orders to acquire needed parts.

•Place orders and receive inventory, parts, and whole goods.

•Maintain accurate daily documentation of client information and orders.

•Provide friendly, professional, and informative interaction with clients, and address concerns and issues promptly and effectively.

•Preserve a safe, clean, and organized workspace environment.

•Adhere to all company policies, procedures and safety standards.

•All other duties and tasks assigned by management.

Requirements:

•Technical skills encompassing computers, multi-line phone systems, email, etc.

•Ability to lift, push, and/or pull a minimum of 25 pounds regularly.

•Prolonged periods of sitting, standing, stooping, and bending.

•Skill to effectively communicate verbally with others, both in person and via documentation.

•Ability to operate equipment safely and effectively.