Part-Time Transit Specialist

Knox County Transit

Salary

$18.00 Hourly

Location

Mount Vernon, OH

Job Type

Part-time

Job Number

220000149

Department

Knox County Transit

Division

KAT

Objectives

The primary purpose of the Transit Specialist is to be the first contact with clients by scheduling rides, collecting client data, answering questions, directing clients to the appropriate department, and completing dispatching duties. This position reports to the Transit Director.

Essential Functions

• Answer phones from public regarding transportation needs and services.
• Make and confirm reservations for transportation.
• Input data in Computer Aided Dispatch software to schedule trips and answer questions.
• Politely explain scheduling parameters and if needed deny trips that cannot be accommodated.
• Ask clarifying questions to confirm correct schedule.
• Answer driver concerns on the radio. Make needed changes to schedule per driver request.
• Process credit card charges appropriately.
• Manage trip loads and timing by considering driver location and mobility issues.
• Direct questions to Driver Supervisor or other office personnel.
• Possess good data entry and multi-tasking skills. 
• Must be able to communicate with client while navigating dispatching software to schedule services.
• Possess excellent customer service skills.
• Possess excellent multi-line phone skills.
• Ability to use multiple screen computer system and navigate multiple tabs and resources within computer system.
• Other duties as may be assigned by Management.

Job Standards

High School Diploma or equivalent required. Must have excellent communication skills, including reading, writing, and polite and professional phone etiquette. Must be able to pass pre-hire screenings. Familiarity with the Mount Vernon and Knox County areas a plus.

Supplemental Information

NON-ESSENTIAL JOB FUNCTIONS:

• Performs related non-essential functions as needed.

I. JOB REQUIREMENTS

Equipment:

Ability to operate a variety of equipment such as computer, copier, telephone, tablet, calculator, FAX machine and multi-line phone system. Ability to safely operate a motor vehicle is required.

Critical Skills/Expertise:

• Knowledge of computer hardware, office productivity software, peripheral/support equipment and electronic research/reference sources. 
• Ability to communicate effectively, both orally and in writing.
• Accuracy and attention to detail a must.
• Ability to define and solve problems, collect data, establish facts, draw valid conclusions using judgment and analytical skills and implement remedial actions.
• Ability to determine, organize, prioritize, plan and independently work on projects and activities.
• Ability to work independently, under pressure, and to set and achieve goals.

II. DIFFICULTY OF WORK

Work consisting of complex, varied, standardized and non-standardized tasks requiring answering phones, data entry, use of Dispatch software, use of other digital resources. Must have the ability to work with people who may be distraught, irate, etc.

III. RESPONSIBILITY

Individual must demonstrate multi-tasking and organizational skills. Individual must adhere to departmental rules and procedures. Errors in work may cause inefficiencies within the transit system, up to and including missed or misrouted rides.

 IV. PERSONAL WORK RELATIONSHIPS

 Contact is with co-workers, employees from public and private sector organizations and the public.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT

Physical Requirements: Individual performs light work, which may require lifting up to fifteen (15) pounds occasionally. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Physical Activity:  Individual performs the following physical activities: sitting, standing, walking, manual dexterity, grasping, talking, and listening.

Visual Activity: Individual may perform computer/dispatch work for long periods of time.

Job Location: The minimum work conditions for the position indicate that the individual is exposed to both inside and outside. Individual is also exposed to noise.

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