Quality Supervisor

Position Summary

The Quality Supervisor is responsible for leading daily quality activities with a primary focus on customer quality, supplier quality, and supervision of Quality Technicians. This role serves as the main point of contact for customer and supplier quality concerns, coordinates corrective actions, supports new product launches, and ensures inspection activities are effectively executed to meet customer and company quality requirements.

Key Responsibilities

Team Leadership & Oversight

• Supervise and coordinate the daily activities of Quality Technicians and Quality Analyst.
• Ensure inspection, testing, and containment activities are completed effectively.
• Provide training, coaching, and performance feedback to quality personnel.
• Support a culture of accountability, quality, and continuous improvement.

Customer Quality

• Serve as the secondary contact for customer quality concerns and complaints.
• Assist with customer corrective action activities using structured problem-solving methods.
• Coordinate customer visits, audits, and quality reviews.
• Monitor customer quality metrics and drive improvement actions.
• Support new product launches to ensure customer quality requirements are met.

Supplier Quality

• Coordinate supplier quality concerns and corrective actions.
• Work with suppliers to address nonconforming materials and improve performance.
• Monitor supplier quality metrics and communicate performance expectations.
• Support supplier audits, evaluations, and development activities as needed.
• Collaborate with purchasing and operations to resolve supplier-related quality issues.

Quality Operations

• Lead containment activities for customer and supplier quality issues.
• Review inspection results, quality trends, and nonconformance data.
• Ensure quality records, reports, and corrective action documentation are maintained.
• Support compliance with customer-specific requirements and applicable quality standards.
• Participate in APQP, PPAP, and new model development activities.

Qualifications

Experience

• 3-5+ years of quality experience in a manufacturing environment.
• Previous leadership or supervisory experience preferred.
• Experience managing customer complaints, corrective actions, and supplier quality issues.
• Familiarity with APQP, PPAP, and quality management systems.

Technical Skills

• Root Cause Analysis
• 8D Problem Solving
• PFMEA
• Control Plans
• APQP & PPAP
• Microsoft Office Suite
• Ability to interpret engineering drawings and customer specifications. 

Reports To: Quality Manager

Direct Reports: Quality Technicians and Quality Analyst