Our Opening and Your Responsibilities
This role is a part of the Inside Sales Team in Columbus, Ohio and is a crucial position aimed at providing world-class support to Laboratory and Industrial customers. The Support Inside Sales Representatives will primarily support our Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion. The role will require dynamic skills to work with our marketing, field, and management teams to better serve customer needs, which will result in higher sales revenue.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively lead customers through the sales cycle from quote to closing of sales.
Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up
Support in installation confirmations with our scheduling and field teams
Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
Accurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance on an as needed basis
Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
Overall general knowledge of the business area's product lines and service offerings
In-depth knowledge of all internal applications related to sales and marketing, including but not limited to SAP CRM and ECC
Time management and multi-tasking skills; ability to handle a complex and highly communicative environment
What You Need to Succeed
A Bachelor's Degree is preferred but not required
At least 1 year in sales, customer service and/or marketing experience
Knowledge of Microsoft Office programs
A preference for work in a fast-paced sales environment
Excellent people skills to create rapport with prospects quickly
Inbound or outbound call center experience or worked in a sales development role before is a plus
Experience using SAP's CRM system is a plus
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com
Equal Opportunity Employment
You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.