T-822-9

Job Title: Financial & Quality Assurance Analyst

Worksite Location: New Philadelphia, Ohio 44663

Number of Job Openings: 1

HOW TO APPLY: To be considered, please complete employment application and send your application, résumé and cover letter to: TCCSEA, Attn: Melissa Harding, 154 Second St NE New Philadelphia, Ohio 44663; Fax: 330-364-4854 (Attn: Melissa Harding); or via email at: melissa.harding@jfs.ohio.gov .

Application Link: https://bit.ly/4gSWwx6

As an Equal Opportunity Employer

We are committed to a diverse workforce

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

FLSA STATUS:    Non-Exempt EMPLOYMENT STATUS: Full-time

FLSA TYPE:    Non-bargaining REPORTS TO:   Supervisor

CIVIL SERVICE STATUS:   Classified               UNIT:  Financial Services

DISTINGUISHING JOB CHARACTERISTICS

Under general supervision, the Financial and Quality Assurance Analyst is responsible for (1) determining the quality, accuracy, and completeness of child support case activities by identifying errors, training and process gaps, and providing constructive feedback; (2) performing case financial services such as audits and distribution to determine the collection and disbursement of support and cash medical payments received, financial corrections; stop payment, void and payment pulls, and the establishment of recoupment accounts; (3) performing case financial activities of the Case Intake Specialist Position and Modification Specialist when necessary and to determine accuracy of the case activities.

The Financial and Quality Assurance Analyst will independently conduct these duties efficiently and exercise professional judgment and analytical abilities in each phase of the financial situation and will be responsible for all work performed, including risk analysis, research, communication, and documentation of findings, adjustments, release and/or audit issues discovered, and the final report.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with the requirements of that Act.

1. Accesses SETS, case files and reports to conduct detailed reviews of cases to determine if there is a reason to adjust (modify) the amount of the support order, medical order, or arrearage payment or to determine if there is a valid reason to terminate the support orders
2. Accesses SETS and the case file to conduct detailed reviews and audit the allocation and disbursement of payments to determine if court or administrative orders have been properly executed and applied in SETS. Manually adjusts balances in SETS when necessary
3. Assesses SETS, the case file, and reports to conduct detailed review of cases to determine if paternity establishment, support establishment, review and adjustment and enforcement activities were conducted according to state and federal regulations, agency procedures and free of errors.
4. Performs general arithmetical computations to verify money collected and disbursed, reconcile case account balances to reflect audit finding
5. Generates certified statement of arrearage and case audits, subaccount balances and summaries for parties, courts, private counsel, upon request of other states for intergovernmental cases and agency staff.
6. Reviews and interprets legal documents such as court orders, reports, and correspondence based on Federal and State child support laws and regulations
7. Executes appropriate adjustments to support cases by performing financial corrections, releases, pulls, monthly current in excess, recoupment accounts/state, void and stop payment requests based on a referral from staff or PAAR. Enters appropriate running record comments in SETS case regarding any action taken on a child support matter. Acts as liaison between PAAR and staff through financial mailbox.

1. Performs single and/or multiple IV-A and IV-E distribution. Obtains public assistance records from CRISE, OnBase, physical files, and public assistance cards. Updates SETS balances including the URA. Maintains SFRC notes.
2. Performs assigned Medicaid allocation distribution; requests SADJ Medicaid Refund request and performs necessary balance adjustments
3. Assures the disbursement or hold of collections, modifies and end dates sub orders; initiates the termination process by evaluating case information, court order and specific reports due to emancipation of child
4. Analyze account accruals and dispersals of child support collections to verify proper distribution of public and private money
5. Calculates interest in judgments and adjusts case financial balances to reflect Social Security derivative benefits received by the child in appropriate circumstances as required by law
6. Evaluates requests for Adjustment and Review (Modification) to determine if the case qualifies under the reasons set forth in the Ohio Administrative Code.
7. Calculates child and medical support obligations utilizing the Ohio Child Support Guidelines and Worksheets.
8. Completes Administrative Recommendations upon requests for review and adjustment.
9. Utilizes prior child support worksheets in split-custody parenting cases to determine the appropriate amount of child and medical support and arrearage payment when reviewing a case for termination of support.
10. Reviews cases and reports to determine if case intake functions were conducted timely and error free, including IVA/IVE interface reports, new support case reports and ad hoc reports.
11. Reviews and responds to OCS correspondence in the Financial Mailbox, customer requests, or co-worker requests for financial or review and adjustment inquiries.
12. Documents all action taken in SETS and the case file. Ensuring copies of any audits, distribution or certified payment statements are filed in the appropriate case file.
13. Maintains logs of reviewed cases and reports, drafts non-conforming reports for management and assists in developing corrective action plans and training for staff to reduce errors and increase efficiency.
14. Communicates by telephone and/or in writing to explain audit results to custodial and non-custodial parents, attorneys, child support staff and other child support agencies
15. Explains accounting procedures, federal and state child support regulations, and laws
16. Prepares case files for administrative or court objection hearings and may testify on behalf of the Agency at state hearings and in court
17. Answers general questions regarding audit procedure, child support collection and disbursement rules and procedures, including case specific information.
18. Responsible for investigating, monitoring .and completing a variety of reports to enforce the collection of child support orders, including but not limited to QFR140RA, QFR017RA, QFR018RA, QFR080RA and QFR036RA
19. Conference with all agency departments to provide further assistance, if necessary.
20. Maintains confidentiality and security of case information.
21. Participates in meetings and training as a member of the Financial Services Unit.
22. Participate in community outreach, agency committees and events.
23. Maintains regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES: Other duties as assigned by management.

EQUIPMENT OPERATED

Computer; calculator/10 key adding machine; printer; copier; fax machine; telephone; other standard office equipment; audio/video projector. Reliable transportation to attend meetings, training, and conferences.

CONTACT WITH OTHERS

CSEA staff; case participants; representatives of other governmental agencies and offices; courts, private legal counsel; and public.

WORKING CONDITIONS

The employee may negotiate, use, or work with or in the vicinity of personal protective equipment, eye and face protection, hand protection, the handling of material and supplies, human blood and bodily fluids, or other potentially infectious materials, hazardous chemicals, and weapons. 

General Duty: Safe and Healthful Workplace: The employee has contact with violent or emotionally distraught people.

USUAL PHYSICAL DEMANDS

The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities. These physical demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodation may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

While performing duties of this job, the employee frequently sits for extended periods of time while conducting research, reading files, and performing other related duties. Employees frequently talk and hear over the telephone and in person. Vision demands are normal, except that it can include close, detailed vision when operating the computer, with the ability to adjust focus for close work. Employees may sit for extended periods of time while operating or traveling in a vehicle to and from worksites.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of : Computer operations (e.g., Proficient in Microsoft Office Suite, Excel, Word-processing/data entry); Office practices and procedures; email; Microsoft Office and Outlook, SETS, OB (Can be further developed during employment); mathematics; addition, subtraction, multiplication, and division Basic bookkeeping and record keeping principles, practices, and techniques; court system processes pertaining to child support; use of spreadsheets (Excel) and other computer applications; data management, financial data analysis, work organization, and simplification; techniques for problem resolution, providing information, and collecting and organizing data; in person and telephonic customer service techniques; multi-line switchboard; basic mathematical skills; communication skills both oral and written; Ohio Child Support Program Manual; Tuscarawas County CSEA policy and procedures

Ability to: Develop and maintain effective working relationships with fellow employees, attorneys, case participants, other governmental representatives and general public; apply principles to practical work situations; maintain productivity and friendly working atmosphere; maintain confidentiality of confidential and sensitive subject matter; recognize threshold issues; add, subtract, multiply and divide whole numbers; calculate percentages, fractions and decimals;  communicate effectively in writing; Ability to adapt and organize around shifting priorities to achieve short and long term goals; comprehend a wide variety of basic and complex technical, written material; carry out verbal and written instructions; maintain accurate records; make independent decisions within the position duties; complete child support program documentation; post information and data into computer and case file accurately; draft documents accurately and timely; proofread materials gather, classify and organize information in a clear and logical manner; maintain work, files and desk area in an organized manner; and effectively communicate basic child support program rules and processes to lay persons

Skill in: Word processing (Proficient in Microsoft Office 360;operation of standard office equipment; operation of job related software applications; typing; data entry; operation of a 10 key calculator or adding machine; oral and written communication; assessment and barrier identification; research and obtaining information; exercising judgment and discretion in applying rules and policies to situations that may not be routine; organization; oral and written communication; problem solving and multi-tasking.

QUALIFICATIONS

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Examples of acceptable qualifications are:

Required: High School diploma or GED, plus 4 years of experience in child support case management; case intake, review and adjustment or a combination of those duties accounting for monies of support orders. Qualifying experience must include working with the public in person or by phone giving information about child support services and programs and solving customer problems/complaints, OR

Associate’s degree and 2 years prior experience in child support case management; case intake, review and adjustment of support orders or a combination of those duties accounting for monies of support orders. Qualifying experience must include working with the public in person or by phone giving information about child support services and programs and solving customer problems/complaints

Experience in organizing and prioritizing work and in meeting deadlines; demonstrated ability to work cooperatively with staff and supervisors and to work independently; professional office etiquette; self-motivation; good judgment and attention to detail. Experience in customer service or other consistent interaction with the public; and demonstrable ability to perform the essential functions of the position.

Job Applicants must pass a basic word processing/typing and mathematical test during the initial interviewing process.

All staff must pass a state and federal background check and submit fingerprint analysis upon hire and every five years to maintain employment.

LICENSURE OR CERTIFICATION REQUIREMENTS

Maintain valid Ohio Driver’s License. Notary Public in the State of Ohio (can be obtained upon employment)

Available Benefits:

•        Starting rate $22.65-$24.74/per hr, depending on experience

•        Full-time employment

•        Impressive benefit package:

    Health, vision, dental, life insurance, public retirement

•        13.5 paid holidays

•        2 paid personal days

•        Vacation

•        15 paid sick leave days/year

•        Flexible Schedule

•        Leadership and Personal Growth Opportunities

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee’s appointing authority, supervisor, or designee.

The Tuscarawas County Commissioners do not discriminate on the basis of

race, color, national origin, sex, religion, age, or disability

in the employment or the provision of services.

OMJ Staff Contact: RC1