S-904-12

Job Title: HWAP Energy Services Intake Specialist - OMJST

Worksite Location: 1366 Market Ave. N, Canton, OH 44714

Number of Openings: 1

How to Apply:

APPLY DIRECT to Stark County Community Action Agency using the following information:

Mail resume to:

Stark County Community Action Agency

1366 Market Ave. N

Canton, OH 44714

OR

Email resume to: hr@sccaa.org

OR

Fax resume to: (330) 454-6850

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: The Stark County Community Action Agency in Canton, OH, is hiring a full-time HWAP Energy Services Intake Specialist.

Essential Functions (Overview):

• Carry forth the mission of Stark County Community Action Agency.
• Greet customer and provide face-to-face client assessments in their pursuit of obtaining utility assistance.
• Receive and screen applicant’s required paperwork for specific program applications, prior to the Intake Specialist interview.
• Photocopy and scan client documentation into the computer database.
• Multiline phone system - respond to all incoming client calls, answer questions and/or transfer calls to appropriate Intake Specialist or department.
• Participate in staff meetings, training sessions, conferences, workshops and other career development and professional activities.
• Perform and/or assist with task essential for OEE or partnering HWAP agencies monitoring visits (administrative and technical) and other necessary functions for the program.
• Perform and/or assist with cross and new staff training.
• Perform and/or assist with program community outreach.
• Perform and/or assist with department data reports.
• Perform and/or assist with HWAP contractor production rotations process requirements.
• Embrace a team player atmosphere with the willingness to learn, cross train and perform other duties necessary to meet the department’s yearly production goals.
• Other duties as requested by supervisor.

Skills and Specifications:

• Knowledge and experience with OCEAN program (preferred).
• Excellent verbal and written communication skills required.
• The ability to multitask effectively.
• Exercise good judgement.
• Understanding of diverse cultures.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel and PowerPoint).
• Maintain appropriate confidentiality at all times when interacting with HWAP clients, referral sources and all other contacts.
• Exhibit excellent customer relation skills with all contacts including coworkers, clients and referral sources.
• Knowledge of basic math functions.
• A current valid driver’s license is required.

Education and Experience:

• High school diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services.
• Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency, exhibiting a passion for working with low-income clients.
• Fluency in Spanish, a plus.

Physical Requirements:

• Sits, stands, lifts and moves intermittently during work hours.
• Ability to work in a fast-paced and often high-stress environment as well as the ability to adapt quickly to workload changes.
• Ability to deal with inside and outside clientele and vendors in a diplomatic and courteous manner while assuring adherence to SCCAA policies and procedures.

Working Conditions:

• Various noises associated with an office setting.
• Exposure to toner and other chemicals used in copiers, fax machines and other office equipment.
• Exposure to cleaning chemicals such as dish detergent, window cleaner.

Details: Full time. First Shift (8:00 a.m. to 4:30 p.m.). 40 hours/week. Monday through Friday. $18.00/hour.

Qualifications: Associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services. Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency Must be able to lift 20 lbs.

Driver’s License Requirement(s): Must have a valid driver’s license.

Available Benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Retirement Plan Other Than 401(k).

Pre-Employment Testing: Criminal Background Check, Drug Testing.

OMJ Staff Contact: RC2