Company Overview

D&D Ingredients LLC is a premier contract manufacturer and ingredient supplier serving the animal feed and pet food industries. We are seeking a highly organized and customer-focused professional to join our team as a Customer Service Specialist. This role plays an important part in ensuring order accuracy, responsive communication, and seamless coordination across departments to support customer satisfaction and operational excellence.

Position Summary

The Customer Service Specialist serves as the primary point of contact for assigned customer accounts and manages the full order lifecycle — from entry through fulfillment and invoicing.

This role requires strong attention to detail, clear communication, and the ability to collaborate effectively across Production, Purchasing, Quality, Logistics, and Shipping in a fast-paced Agriculture MFG environment.

Success in this position is defined by accuracy, responsiveness, professionalism, and the ability to anticipate and resolve issues in a way that supports both our customers and our internal teams.

Key Responsibilities

·        Serve as the primary contact for customer accounts.

·        Ensure accurate and timely order entry aligned with customer requirements.

·        Monitor order patterns and proactively clarify discrepancies.

·        Prepare and coordinate orders with Production, Purchasing, Quality Assurance, Shipping & Receiving, and Logistics to support on-time fulfillment.

·        Communicate potential delivery or production risks promptly and professionally.

·        Manage invoicing, returns, lot tracking, and required documentation.

·        Address customer inquiries and concerns efficiently and thoughtfully.

·        Maintain compliance with company policies and standard operating procedures.

·        Support inventory accuracy and internal coordination efforts.

What Success Looks Like

·        High order accuracy and reliable fulfillment.

·        Prompt professional communication with internal and external stakeholders.

·        Strong collaboration that supports smooth production flow.

·        Proactive problem-solving that minimizes disruptions.

·        A professional presence that builds trust with customers and colleagues.

Required Skills & Qualifications

·        Associate or bachelor’s degree in business or related field preferred; equivalent experience considered.

·        Minimum two (2) years of customer service experience in a business-to-business environment.

·        A customer-first mindset empathic listener with strong written communication self-directed skills.

·        Proficiency in Microsoft Excel (formulas, pivot tables, data analysis).

·        Excellent organizational skills and attention to detail.

·        Ability to multitask and adapt to shifting production schedules and customer needs.

·        Strong math, writing and verbal communication skills.

·        Experience in agriculture, animal feed, or manufacturing industries is a plus.

Measures of Performance

·        Build and maintain lasting relationships with customers and prospects.

·        Develop effective working relationships across departments through communication, collaboration, and teamwork.

·        Provide prompt and effective service responses to both internal and external customers.

·        Demonstrate and uphold D&D’s Core Values in daily performance.

What We Offer

·        Competitive pay and benefits.

·        Medical, dental, and vision insurance.

·        Paid time off (PTO) and holidays.

·        401(k) program with employer match.

·        Opportunity for advancement in a growing organization.

·        A collaborative, team-driven work environment.

·        The ability to directly impact customer satisfaction and operational performance.

To Apply: Email resumes to Zach.Ellsworth@jfs.ohio.gov with “D&D – Customer Service” in the subject line.